Online Ordering FAQs -- www.BigKids.com

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What do these stars mean? These stars are awarded by Yahoo! for our excellent customer service!

1. When will my order be shipped?
2. What is your standard shipping rate?
3. Can my order be shipped more quickly than UPS Ground?
4. If I don't live within the United States, am I still able to order?
5. Do I have to pay tax on my purchase?
6. What is BigKids.com's return and exchange policy?
7. Can schools and libraries use purchase orders?
8. How can I contact Big Kids?
9. Do you have a printable order form?

1. When will my order be shipped?

All orders are shipped the same day, when received by 3pm CST. Standard shipping takes between 5 and 7 business days to reach its destination. Expedited service is available. (see below) Please call our Customer Service Center if you have any questions on the status of your order. 1-800-477-7811.

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2. What is your standard shipping rate?

Shipping is *FREE on orders of four or more items. There is a $4.95 shipping charge for one, two or three items. (Series specials count as one item & Clearance items are not included in the offer). These rates do not apply to international orders or expedited shipping. Contact us for international rates. (See below for expedited shipping rates.)

*Free shipping applies to each "ship to:" address. Free shipping is only available with UPS Ground and USPS shipping methods.

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3. Can my order be shipped more quickly than UPS Ground?

All orders are shipped the same day, when received by 3pm CST.

Service	1-3 items	4-6 items	7-9 items	10-12 items	13-16 items
3rd Day*	$13.85	$15.15	$16.45	$18.95	$19.05
2nd Day*	$17.05	$18.75	$20.65	$23.55	$25.05
Next Day*	$32.65	$37.40	$39.65	$45.50	$47.62
Next Day, Saturday Delivery	$41.25	$43.75	$48.25	$51.00	$55.75

*When ordering certain products there may be an additional charge to these expedited shipping rates. The product page will alert you to any additional charges for expedited shipping.

Occasionally adverse weather conditions (ie. blizzards, floods, etc) can delay these expedited shipping options. Please be aware there is nothing UPS or Big Kids can do to prevent these delays.

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4. If I don't live within the United States, am I still able to order?

Big Kids is currently not able to ship internationally. We apologize for any inconvenience this may cause.

Canadian Customers - Please check out Fire the Imagination. They are located in Canada and you may be able to order what you are looking for.

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5. Do I have to pay tax on my purchase?

Only residents in the state of Texas will be charged a state tax.

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6. What is BigKids.com's return and exchange policy?

We understand that not all DVDs work out for every child. If you are not happy with any of our products, simply contact us within 30 days of the purchase date. When we receive your return, we will quickly credit or exchange your order. Exchanges are subject to a $4.95 shipping charge. Occasionally there is a manufacturing problem with either the audio or video; please contact us and we will fix the problem.

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7. Can I use a purchase order?

Big Kids gladly accepts purchase orders from schools and libraries. There is no need to set up an account with us.

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8. How can I contact Big Kids?

Call Us: 1.800.477.7811 or 1.512.441.0737
Monday thru Friday 8am to 5pm

E-mail Us: customerservice@bigkids.com

Fax: 1.512.441.0339

Mail:
Big Kids Productions, Inc.
2120 Oxford Avenue
Austin, Texas 78704

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5. Do you have a printable order form?

Click here for an order form

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